Terms of Service

By creating an AirBook account, subscribing to our services, or configuring a public booking storefront, you agree to be bound by these Terms of Service. If you are operating on behalf of a salon, spa, or barbershop team, you represent that you have authority to bind that entity.

AirBook grants you a revocable, non-exclusive, non-transferable right to access the booking engine, staff workspace, analytics ribbon, and payment capture tools for your business operations.

You maintain the absolute right to export your complete customer database in CSV or JSON format at any time with zero lock-in penalties or export fees.

Payment transactions, card pre-authorizations, and automatic no-show deposit collections are processed via Stripe Connect. By enabling online payments, you agree to the Stripe Connected Account Agreement.

• Direct Merchant Payouts: Client deposits flow directly from the customer to your connected bank account according to your local Stripe payout schedule.
• No-Show & Cancellation Enforcement: You establish your own deposit percentages and minimum cancellation notice windows in your studio settings.
• Refunds & Disputes: As the service merchant of record, you retain full discretion over issuing customer refunds or handling service disputes.

We know your calendar is the heartbeat of your livelihood. AirBook targets 99.9% uptime with globally distributed edge replication, automated hourly cloud backups, and zero-downtime rolling software deployments.

Offline mode caching in our progressive web app ensures that you can review daily appointments and station bookings even during intermittent local internet interruptions.

For questions regarding enterprise terms, billing inquiries, or data processing agreements, reach out to our team: